Privacy Policy

Any customer, agent, or third party of any kind (the “User”) accessing the G.W. Thompson Jeweller & Pawnbroker Inc. (“G.W. Thompson”) website at www.thompsonpawnbroker.com or any other related website or content administered by G.W. Thompson (collectively, the “Website”) may provide personal information to G.W. Thompson.

Protecting a User’s privacy is paramount to G.W. Thompson. To accommodate any concerns with how personal information is protected, G.W. Thompson has created this policy (this “Privacy Policy”), which articulates how G.W. Thompson, collects, uses and discloses personal information obtained by G.W. Thompson when Users are visiting and/or using the Website, to ensure that G.W. Thompson protects the personal information and privacy of its Users and complies with applicable privacy legislation.

Definitions

“Cookies” are small text files placed on a User’s hard drive that assists G.W. Thompson in providing a customized browsing experience. Cookies contain a unique identification number that identifies a User’s browser each time a User visits the Website. G.W. Thompson uses Cookies to make navigation of the Website easier for Users and to facilitate efficient registration procedures. If a User is concerned about Cookies, most internet browsers permit a User to refuse to accept all Cookies or to notify Users when a User has received a Cookie; however, a User should note that if the User refuses to accept Cookies, the User may not be able to use some or all of the features available on the Website.

“Personal Information” is defined in PIPEDA (as defined hereafter) as information about an identifiable individual, but does not include the name, title, business address or telephone number of any employee of an organization. In other words, it does not include the information that one expects to find on a business card or information that is available in public records. Personal Information includes, but is not limited to, a User’s name, mailing address, telephone number, e-mail address, facsimile number, age, gender, marital status, health status, financial status, credit card information, browsing preferences, web logs, internet protocol addresses, network and server particulars and/or other information relevant to the Website, promotional and marketing activities.

“Privacy Officer” means Troy Thompson of G.W. Thompson, who may be contacted at [email protected].

“Single-Pixel Tags” are graphics that function similar to Cookies and are used to collect information in web logs that do not identify a User personally but include information regarding web pages viewed, the websites a User came from and the advertisement the User clicked on to visit the Website, if applicable.

“Third Party” means a business entity or individual that G.W. Thompson enters into a contract with in order to facilitate the delivery, access and use of the Website to Users by facilitating transactions, content hosting, payment processing or other digital services not otherwise rendered by G.W. Thompson, including but not limited to, e-commerce services and electronic marketing and digital mailing services.

“User” means anyone who accesses and/or uses the Website.

Privacy Legislation

Since January 1, 2004, all Canadian organizations engaged in commercial activities have been required to comply with the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and the Canadian Standards Association Model Code for the Protection of Personal Information, incorporated by reference into PIPEDA. These obligations extend to G.W. Thompson and are integrated into this Privacy Policy.

Inquiries regarding this Privacy Policy or the collection and use of Personal Information can be directed to G.W. Thompson’s Privacy Officer, Troy Thompson, at [email protected].

Consent

G.W. Thompson uses commercially reasonable efforts to provide Users with sufficient detail surrounding the collection and storage of Personal Information, in order to ensure adequate consent is obtained from Users. By using the Website, the User consents to G.W. Thompson’s collection, use and disclosure of the User’s Personal Information in accordance with this Privacy Policy, including that by any Third Parties with whom G.W. Thompson has contracted with in order to provide Users access to the Website and the services offered by G.W. Thompson thereon. If the User does not consent to all the terms set out in this Privacy Policy, the User must immediately cease use of the Website. Please note that the User’s access and continued use of the Website will be deemed as consent by G.W. Thompson.

This Privacy Policy does not apply to Personal Information collected from offline resources and communications, except in cases where such personal information is consolidated with Personal Information collected by G.W. Thompson. This Privacy Policy also does not apply to third-party online resources to which the Website may link, where G.W. Thompson does not control the content or the privacy practices of such resources.

What Personal Information is Collected?

G.W. Thompson collects only the limited Personal Information reasonably required in order to provide Users with access to our services and products related to the Website and to conduct our business. Upon a User’s registration on the Website and/or throughout the duration of the User’s use of the Website’s contents, including but not limited to, any e-commerce services, G.W. Thompson collects Personal Information which may be deemed sensitive, including but not limited to, User names, addresses, e-mail addresses, telephone numbers, loan and/or pledge numbers and payment information.

How is Personal Information Collected?

Personal Information shall be collected by G.W. Thompson using only legal and lawful means. G.W. Thompson collects Personal Information in one (1) or more of the following ways:

  1. G.W. Thompson may collect Personal Information from Users that access, register or use the Website such as Personal Information and other data entered into forms or data fields on the Website, collected via e-mail or via any other related online resources.
  2. G.W. Thompson may collect Personal Information from Third Parties for the sole purpose of providing access and use of the content on the Website.
  3. G.W. Thompson may collect information from a User’s computer and other electronic devices when a User accesses the Website. The information that may be collected during this process includes, but is not limited to, a User’s internet protocol (“IP”) address, domain name, browser type, date and time of a User’s request and information provided by tracking technologies such as Cookies and Single-pixel tags. If a User is accessing the Website from a mobile device, G.W. Thompson may collect information about the User’s device, such as a User’s device identification and device type, as well as usage information, use of mobile websites and other mobile resources.

Why is Personal Information Collected and What do we use it for?

Personal Information is collected in order to allow Users to access and make use of the content on the Website, including but not limited to, making inquiries, purchases and payments related thereto. Personal Information collected electronically may be stored by G.W. Thompson and/or Third Parties, as applicable.

How is it secured?

G.W. Thompson employs physical, administrative and technological security safeguards appropriate to the sensitivity of the Personal Information. G.W. Thompson will take reasonable steps to protect Personal Information provided by Users and/or transmitted from a User’s computer to the Website or other online resources and servers. Such safeguards include, but are not limited to, the following:

  • Limiting the amount of Personal Information collected and stored;
  • Limiting its staff’s access to Personal Information and Personal Information located on Third Party platforms to those on a need-to-know basis;
  • Limiting sensitive Personal Information, such as payment information, stored on cloud-based servers;
  • Periodically reviewing its technological security safeguards to mitigate security risks; and
  • Limiting the storage of hard copies of any Personal Information.

 

Please note that online security risks cannot be completely eliminated and G.W. Thompson cannot and does not guarantee that a User’s Personal Information will not be disclosed in ways not otherwise described in this Privacy Policy. For details on how data is collected and secured by some of our Third Parties, please view their respective privacy policies as follows:

  1. Shopify’s full privacy policy can be found here: https://www.shopify.com/legal/privacy
  2. Mailchimp’s full privacy policy can be found here: https://mailchimp.com/legal/privacy/

Who has access to or uses Personal Information?

Personal Information will be accessible to G.W. Thompson and to individuals and organizations that use the Personal Information for and at the direction of G.W. Thompson in order to assist in G.W. Thompson’s delivery, access and use of the Website (i.e. Third Parties).

G.W. Thompson has engaged Third Parties in order to assist in the delivery and facilitation of the Website, including but not limited to e-commerce and electronic marketing services. As such, Third Parties may have access to Personal Information, including but not limited to, User names, addresses, e-mail addresses, payment information and billing addresses. These Third Parties are governed by privacy policies that require Personal Information to be protected appropriately. Please note that Third Parties may make use of services from other parties in order to assist in the Third Parties’ delivery of goods and services to G.W. Thompson, which may have access to limited Personal Information.

Unless otherwise advised, G.W. Thompson will not sell or share Personal Information except as described in this Privacy Policy and any other applicable privacy notices. However, G.W. Thompson reserves the right to disclose Personal Information for the purpose of reporting to government authorities, to parties in relevant legal proceedings as authorized and directed by the presiding court or tribunal and otherwise to the extent required or explicitly authorized by law.

Who do we share it with?

Personal Information collected by G.W. Thompson shall not be shared, used or disclosed for purposes other than that for which it was collected, except with the consent of the respective User or as required by law. Personal Information will be accessible to G.W. Thompson and to individuals and organizations that use Personal Information solely at the direction of G.W. Thompson.

When is the Personal Information disposed of?

User data, including Personal Information, will only be retained so long as it is necessary in order for G.W. Thompson to provide User access to the Website and the services available thereon, as determined in G.W. Thompson’s sole and absolute discretion or when a User requests the information be removed or disposed of.

How does a User limit disclosure of a User’s Personal Information?

A User may choose not to provide their Personal Information to G.W. Thompson by electing not to enter any Personal Information into a form or data field on the Website and by not using any personalized services provided by the Website, e-commerce services, or any other related online resources. However, such an action may affect their ability to use and/or access the Website.

If a User previously agreed to permit the use of Personal Information for marketing and/or promotional purposes, a User may revoke consent by following the opt-out or unsubscribe instructions in each communication and/or by writing to the Privacy Officer requesting the same.

G.W. Thompson will use commercially reasonable efforts to ensure that Users will be informed of any material changes to this Privacy Policy, as determined in G.W. Thompson’s sole and absolute discretion.

How may a User access and correct Personal Information?

G.W. Thompson will use commercially reasonable efforts to ensure that Personal Information is as accurate, complete and as up-to-date as necessary for the purposes of conducting our business. Users are responsible for notifying G.W. Thompson of any changes in Personal

Information such as names and contact information. If a User believes that any of the User’s Personal Information collected by G.W. Thompson is incorrect or incomplete, please send an e-mail to the Privacy Officer.

Additionally, upon written request to the Privacy Officer, G.W. Thompson will provide a User with any Personal Information of such User collected and/or stored by G.W. Thompson to the extent required by law.

Requests for Non-Disclosure, Inquiries and/or Complaints

G.W. Thompson will make reasonable efforts to respond to inquiries and/or complaints about its policies and practices relating to the handling of Personal Information. Inquiries and/or complaints should be directed to the Privacy Officer at [email protected]. G.W. Thompson will investigate and respond within thirty (30) days of receipt of such inquiry or complaint. If a complaint is found to be justified, G.W. Thompson will take appropriate measures to resolve such complaint, including, if deemed necessary by G.W. Thompson, amending this Privacy Policy and related privacy procedures.

A User may withdraw their consent to the collection, use and disclosure of Personal Information by G.W. Thompson at any time, subject to legal and/or contractual restrictions and upon reasonable notice, by contacting the Privacy Officer. Please note that certain Personal Information will be collected automatically when a User visits the Website. A User’s continued use of the Website will be deemed consent to obtain any Personal Information that derives from the User’s access and/or use of the Website.

Terms and Conditions of Use of Website

G.W. Thompson’s Terms and Conditions of Use governing a User’s use of the Website (accessible by clicking here) contains important provisions, including provisions disclaiming, limiting or excluding the liability of G.W. Thompson for a User’s use of the Website and provisions determining the applicable law and exclusive jurisdiction for the resolution of any disputes regarding a User’s use of the Website. Each of those provisions applies to any disputes that may arise in relation to this Privacy Policy including any collection, use and disclosure of Personal Information and are of the same force and effect as if they had been reproduced directly in this Privacy Policy.

Third Party Links and Websites

The Website may contain links to third-party websites or internet resources, which are not affiliated with the Website and are not subject to this Privacy Policy. The User assumes the risk associated with the User’s use and/or access of any third-party links or websites. G.W. Thompson assumes no responsibility or liability for, or control over any third-party websites or their collection, use and/or disclosure of a User’s Personal Information.

Privacy Policy Amendments and Revisions

This Privacy Policy may be revised and/or amended at the sole discretion of G.W. Thompson without prior notice or liability to the User or any other person. The collection, use and disclosure of the Personal Information by G.W. Thompson will be governed by the version of the Privacy Policy in effect at that time when the information is collected, used or disclosed. New or amended versions of this Privacy Policy will be posted on the Website and will be available to the User upon request to the Privacy Officer. A User’s continued access, use or dealings with the Website after any amendments to this Privacy Policy will signify a User’s consent and continued consent to the collection, use and disclosure of Personal Information in accordance with the revised Privacy Policy.

Anti-Spam

G.W. Thompson complies with the requirements of Canada’s anti-spam legislation (“CASL”) pertaining to unsolicited commercial e-mails, known as “spam” or “junk mail”. If a User subscribes for electronic communications or newsletters from G.W. Thompson and/or the Website, such User will have the option to unsubscribe. If a User has additional questions, comments or concerns with respect to CASL or are having any difficulty unsubscribing from electronic communications, please contact G.W. Thompson by sending an e-mail to [email protected].

This Privacy Policy was last updated on December 3rd, 2020.